Refund policy

I have a 30-day return policy for non-print-on-demand items, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact me at owlleeharris.designs@gmail.com.

If your return is accepted, I’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to me without first requesting a return will not be accepted.

All print-on-demand items are final sale, unless they are damaged or there is a misprint issue. If there is an issue, please contact me with well-lit photos within 21 days of receiving your items, so I can make a claim. In the case of a mis-print, there is no need to return the item—my manufacturer will send you a new item, free of charge. In my experience, they have handled mis-prints very quickly. I will keep you updated on the status of your claim.

You can always contact me for any return question at owlleeharris.designs@gmail.com.

Damages and issues
Please inspect your order upon reception and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that I can evaluate the issue and make it right.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
I will notify you once I’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since I’ve approved your return, please contact me at owlleeharris.designs@gmail.com.